Privacy Policy

This Privacy Policy explains how Tecno Solar Industries (“we”, “us”), part of Tecno Group, collects, uses and protects your personal information when you use our website or purchase NOVA lithium batteries, solar panels and related products in Pakistan.

Information We Collect

When you place an order, request a quote or contact us, we may collect your name, phone number, email address, delivery address, and order or enquiry details. When you browse our website, we may also collect limited technical data such as your IP address and device or browser information.

How We Use Your Information

  • To process and deliver your orders and quotes
  • To provide customer support, warranty and after-sales service
  • To keep you updated about your order
  • To improve our website, products and services
  • To send offers or updates where you have opted in (you can unsubscribe at any time)

Payments

Online payments are processed by a secure third-party payment gateway. We do not collect or store your full card details on our servers; card and payment data are handled directly by the payment provider under their own security and privacy terms.

Cookies & Analytics

We use cookies and analytics tools to operate the website and understand how it is used. For details, see our Cookie Policy.

Who We Share Your Data With

We share your information only as needed to fulfil your order or run our business — for example with our delivery partner (Daewoo Express) to ship your order, and with our payment provider to process payments. We do not sell your personal data.

How Long We Keep Your Data

We retain your personal information only as long as necessary to fulfil orders, provide warranty and support, and meet legal or accounting requirements.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal data, subject to applicable law. To make a request, contact us using the details below.

Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices of those third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us

For any privacy questions or requests, call +92 326 8342399, email corporatesales@tecnosolar.com.pk, visit our Contact page, or write to us at Plot No. 5-A, 2nd Floor, Signtrade Building, Block 6 PECHS Extension, Karachi 75400, Pakistan.